Return Policy

Your satisfaction is the most important to us at Penguin Palace.  We want you to be 100% happy with your purchase every time.

While we are confident that you will be satisfied, we offer a 45-day return policy on unopened and unused products from   If you wish to return your purchased product, it must be done within 45 calendar days counting from the initial purchased date.  Please remember to contact us at before returning the product.  Once we receive the returned product, we will extend a full refund on the purchase price less the cost on shipping & handling.  We apologise that we cannot offer any shipping & handling credit on the returned product.

Our products are well protected before they are dispatched.  As such, we do not anticipate any product being damaged during the shipment.  However, should you receive any damaged product, please contact us immediately at with a photo of the product and we will replace your purchased item right away at no extra cost to you.